Privacy Policy

Introduction

VM2 Logistics respects the privacy of customers, visitors, business partners and other individuals who interact with our website or services.

This Privacy Policy describes the types of information we may collect, how that information may be used, how it may be protected and the circumstances in which it may be shared.

Information We Collect

Depending on how you interact with VM2 Logistics, we may collect information necessary to respond to enquiries, provide logistics services and communicate with you.

How We Collect Information

Information may be collected when you voluntarily provide it to us or when you interact with our website and services.

• When you submit an enquiry or contact form.
• When you request a quotation or logistics service.
• When you communicate with our team by email, telephone or other supported channels.
• When you provide shipment or business documentation.
• Through cookies and similar website technologies where enabled.

How We Use Information

Information collected by VM2 Logistics may be used for legitimate business and operational purposes, including:

• Responding to enquiries and service requests.
• Preparing quotations and proposals.
• Coordinating transportation and logistics.
• Processing shipment-related documentation.
• Communicating shipment updates and service information.
• Providing customer support.
• Maintaining business, accounting and operational records.
• Improving our website, services and customer experience.
• Protecting our website, systems and business against fraud, misuse or unauthorized activity.

Logistics & Shipment Data

Providing logistics services may require us to process information about shipments, consignors, consignees, pickup locations, delivery locations, cargo and transportation requirements.

Such information may be shared with relevant carriers, transport operators, warehouses, customs service providers or other operational partners where reasonably necessary to perform the requested logistics service.

Information Sharing

VM2 Logistics does not intend to sell personal information as a commercial product. Information may be disclosed where reasonably necessary for legitimate business, operational, legal or compliance purposes.

• Logistics and transportation partners.
• Warehousing and handling service providers.
• Customs, regulatory or government authorities where legally required.
• Technology, hosting or communication service providers supporting our operations.
• Professional advisers where reasonably required.
• Law enforcement or other authorities where disclosure is required by applicable law.

Cookies & Similar Technologies

Our website may use cookies or similar technologies to support website functionality, security, analytics and user experience.

Cookies may help us understand how visitors use different pages of our website and may assist with improving website performance.

Depending on your browser and device settings, you may be able to control or disable certain cookies. Disabling some cookies may affect website functionality.

Data Security

VM2 Logistics takes reasonable administrative, technical and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Users should avoid sending highly sensitive information through unsecured communication channels.

Data Retention

We may retain information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, maintain business records, resolve disputes, comply with contractual obligations or satisfy applicable legal and regulatory requirements.

Retention periods may differ depending on the type of information and the nature of the business relationship.

Your Rights

Subject to applicable law and legitimate business requirements, you may contact us regarding information associated with you and request appropriate action where applicable.

• Request information about personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion where legally permissible.
• Raise a concern regarding the handling of personal information.

Certain requests may be subject to verification, contractual obligations, legal requirements or legitimate business interests.

Third-Party Services

Our website or services may contain links to, integrations with or references to third-party websites and service providers.

Third-party websites operate under their own privacy policies and terms. VM2 Logistics is not responsible for the privacy practices, content or security practices of independent third-party websites.

Children's Privacy

Our services are intended for businesses, organizations and individuals who are legally able to enter into applicable service arrangements.

We do not knowingly seek to collect personal information from children through our website.

Changes to This Privacy Policy

VM2 Logistics may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology or applicable legal requirements.

Any updated version will be published on this page together with the revised date.

Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your information, please contact VM2 Logistics.